Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS401 Mapping and Delivery Guide
Participate in negotiations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCUS401 - Participate in negotiations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to take part in negotiations as an individual or member of a team, plan and prepare, and apply effective negotiating techniques to finalise an agreement.It applies to individuals who may use a range of specialised techniques in job roles across all sectors of the financial services industry.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to: common office equipment, technology, software and consumables relevant industry codes of conduct and legislation. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan negotiation |
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Element: Conduct negotiation |
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Element: Finalise negotiation |
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